Claims & Exchange:
Our policy lasts 07 days. If 07 days have gone by since your purchase, unfortunately, we can’t offer you a claim, exchange, or refund.
In case of any issue, you must inform us within 07 days of the purchase.
You may reach us via Live Chat on the Website or
Email: customercare@omegashoes.pk
Phone: 042-37729106
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only refunds are granted (if applicable)
Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be acknowledged.
Any item that is returned more than 07 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be processed within 7 days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@omegashoes.pk
You will be responsible for paying for your own shipping costs for exchanging your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
*****OMEGA FOOTWEAR INDUSTRY